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Terms of Service

The agreement between you and NETVO LTD for services ordered on netvo.io. Please read it carefully.

Last updated: 9 October 2026

1. Who you are contracting with

These terms are an agreement between you (“the Customer”) and NETVO LTD, trading as NetVO (“we”, “us”), a company registered in England & Wales (Company No. 16885314) whose registered office is 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. Our operations and support team is based in Istanbul, Türkiye. By ordering, accessing or using a service you agree to these terms and to the policies they refer to: the Acceptable Use Policy, the Refund & Cancellation Policy, the Delivery & Provisioning Policy, the Service Level Agreement, the Privacy Policy and, for proxy services, the Proxy Use Policy.

2. Services

We sell web hosting, WordPress and reseller hosting, business email, cloud servers, dedicated, budget dedicated and GPU servers, managed services, storage and backup, network services (including BGP sessions, IP transit, ASN and RIPE services and colocation), software licences, SSL certificates, proxy services and domain names. Our servers run in partner data centres in Germany, Finland and France (see Data Centers). Specifications, prices and billing periods are shown on each product's order page and on your invoice.

3. Your account and verification

  • You must give accurate, current and complete information and keep it up to date.
  • You are responsible for your login details and for all activity under your account. We recommend two-factor authentication.
  • We may review orders and ask you to verify your identity, company or intended use before a service is activated (in particular for proxies, IP resources and network services). We may decline an order; declined orders are refunded in full.

4. Prices, payment and automatic renewal

  • Prices are shown in the currency you select (USD, EUR or GBP). Any applicable taxes are shown at checkout before you pay.
  • Services are billed in advance for the billing period chosen at checkout.
  • Services renew automatically at the end of each billing period, at the same recurring price shown at checkout, until you cancel. One-time setup fees are charged once. We email the renewal invoice before the due date, and a saved payment method is charged automatically on the due date.
  • Unpaid services may be suspended after the due date and terminated, with data deleted, if they remain unpaid after we have given notice.
  • Card payments are processed by Stripe and PayPal payments by PayPal; we also accept bank transfer and cryptocurrency. Card charges appear on your statement as NETVO. Card payments are not accepted for proxy services.
  • If we change the price of a service, we tell you in advance; the new price applies from your next renewal and you may cancel before it takes effect.

5. Promotions

Promotional prices and promo codes apply only to the products, billing periods and dates stated in the offer. Unless the offer says the discount is recurring, it applies to the first billing period only and the service then renews at the regular price shown at checkout. Promotions have no cash value and cannot be applied to existing invoices.

6. Cancellation, refunds and delivery

  • You can cancel any service at any time from the Client Area or by emailing [email protected]. Cancellation takes effect at the end of the paid period unless you ask for immediate cancellation.
  • Refunds, the 14-day money-back guarantee on web hosting, WordPress hosting and business email, and the non-refundable items (domains, licences, SSL certificates, setup fees, provisioned dedicated and GPU servers, proxies and used traffic) are set out in the Refund & Cancellation Policy.
  • Delivery times are set out in the Delivery & Provisioning Policy.

7. Consumers

If you buy as a consumer you have a statutory right to cancel within 14 days. When you order, you ask us to start your services immediately; if you cancel within 14 days we refund what you paid less a proportionate amount for the service provided, and you lose the right to cancel a service once it has been fully performed. The details are in section 4 of the Refund & Cancellation Policy. Nothing in these terms affects your statutory rights.

8. Acceptable use

You must use the services lawfully and in line with our Acceptable Use Policy. In particular, spam, malware, phishing, network attacks and cryptocurrency mining on any service (including GPU and dedicated servers) are prohibited. Proxy services are also subject to the Proxy Use Policy. We may suspend a service immediately and without notice where its continued operation poses a security or legal risk to our network, our partners or other customers.

9. Export controls and sanctions

You may not use, or allow anyone to use, our services (a) in, or for the benefit of any person or entity located in, ordinarily resident in or organised under the laws of, Cuba, Iran, North Korea, Russia, Belarus, Crimea, the so-called Donetsk or Luhansk People's Republics or other Russian-occupied regions of Ukraine; (b) by or for any person on a UK, EU, UN or US sanctions or restricted-party list; or (c) in breach of UK, EU or US export-control or sanctions law. We do not accept orders from these jurisdictions. We may refuse orders, ask for verification, and suspend or terminate services without refund where we reasonably believe this section has been breached.

10. Domain names

Domains are registered through our registrar partner and are subject to the policies of the registrar and the relevant registry. You are the registrant. Domains renew automatically unless you turn auto-renew off. Renewal prices are shown on our domain pricing page and may change with registry pricing. Expired domains may be restorable for a fee during the registry's redemption period.

11. Resource usage, backups and availability

  • Shared resources must be used in a way that does not degrade the service for other customers. Dedicated servers may use their full allocated resources.
  • Where a plan includes backups, they are a convenience. You remain responsible for keeping independent copies of important data.
  • Availability commitments and service credits are set out in the Service Level Agreement.

12. Payment disputes

If you think a charge is wrong, please contact [email protected] first so we can fix it. If a payment is reversed or disputed with your bank or payment provider, we may suspend the related services while the dispute is open. If the dispute is decided in our favour, the amount remains payable.

13. Limitation of liability

To the extent permitted by law, our total liability arising out of or relating to a service is limited to the amount you paid for that service in the three (3) months before the event giving rise to the claim, and we are not liable for indirect or consequential loss, including loss of profits or data. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

14. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer, you may also bring proceedings in the courts of the country where you live, and you keep the protection of the mandatory consumer laws of that country. Company details are in our Legal Notice.

15. Changes to these terms

We may update these terms. We announce material changes in the Client Area or by email before they take effect. If you do not agree to a change, you may cancel the affected service before it takes effect.

16. Contact

Support and billing: [email protected] · Abuse: [email protected] · Phone: +44 7405 137631 · Contact form.