Delivery & Provisioning Policy
When and how your NetVO services are delivered after you order.
Last updated: 9 October 2026
1. Everything is delivered online
All NetVO services are digital services delivered electronically. Nothing is shipped. Once your payment is confirmed and your order is approved, we email your access details and they appear in your Client Area.
2. Order review
Orders may be reviewed before they are activated, for example to prevent fraud, to check that a server model is in stock, or to verify identity or company details (proxies, IP resources and network services, and high-value or unusual orders). The delivery times below start once the payment is confirmed and any review is complete. If we decline an order after review, we refund it in full.
3. Delivery times
| Service | Typical delivery | Notes |
|---|---|---|
| Web hosting, WordPress hosting, reseller hosting | Within minutes | Set up automatically after the payment is approved. |
| Business email | Within minutes | Set up automatically after the payment is approved. |
| Cloud servers | Usually within a few hours | No later than 48 hours for in-stock plans. |
| Dedicated, budget dedicated and GPU servers | Usually within a few hours | No later than 48 hours for in-stock models. Custom hardware, upgrades chosen at order or out-of-stock models can take longer; we tell you the expected date by email. |
| Managed services, storage and backup | Usually within a few hours | No later than 48 hours. |
| Domain registration | Usually within minutes | Transfers depend on the registry and the current registrar and can take several days. |
| Software licences | Usually the same business day | Issued for the server IP you give us. |
| SSL certificates | After validation | Domain-validated certificates are issued once you complete validation; organisation and extended validation take longer and depend on the certificate authority's checks. |
| Proxies | After order review | Access details are issued once the order has been reviewed and approved. |
| Network services (BGP sessions, IP transit, ASN and RIPE services), colocation | As agreed with you | Depend on documents from you, RIPE NCC processing and scheduling; we confirm the timeline after ordering. |
4. Delays
If we expect to miss the time above, we tell you by email with a new estimate. If we cannot deliver a service at all, or you do not want to wait, you can cancel it before delivery for a full refund, as described in our Refund & Cancellation Policy.
5. Support
For help with an order, open a support ticket, email [email protected] or call +44 7405 137631.
