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Privacy Policy

How NETVO LTD collects, uses and protects your personal data.

Last updated: 9 October 2026

1. Who we are

The data controller is NETVO LTD (trading as NetVO), registered in England & Wales, Company No. 16885314, registered office 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. Our operations and support team is based at Göztepe Mah. Batışehir Cad. Batışehir Sitesi K3 Ofisler Blok Kat:19 D:80, 34218 Bağcılar/İstanbul, Türkiye.

For any privacy question or request, email [email protected] (subject “Privacy”) or call +44 7405 137631. We process personal data under the UK GDPR and the Data Protection Act 2018 and, where it applies, the EU GDPR.

2. Data we collect

  • Account data — name, company, email address, postal address, phone number, login details and security settings.
  • Billing data — invoices, transactions and limited payment details (for cards: brand, last four digits, expiry date and payment status). We never receive or store full card numbers.
  • Service data — services ordered, server and domain details, support tickets and correspondence.
  • Verification data — where we review an order (for example proxies, IP resources and network services), the identity or company information and intended-use details you give us.
  • Technical data — IP addresses, access and security logs, and for proxy services connection records as described in our Proxy Use Policy.

3. How we use it, and our legal bases

  • To provide, bill and support the services you order (performance of a contract);
  • To secure our services, prevent fraud and abuse, and enforce our policies (legitimate interests);
  • To meet legal obligations, such as accounting, tax and sanctions rules (legal obligation);
  • To send service and billing messages, and marketing only if you have opted in (consent, which you can withdraw at any time).

4. Who we share it with

We never sell personal data. We share it only with service providers that help us run the business, under contracts that protect it:

  • Stripe — card payment processing. Stripe receives your card details directly and processes them under its own privacy notice (stripe.com/privacy).
  • PayPal — PayPal payments (PayPal privacy).
  • Cloudflare — website delivery and security (protection against attacks and bots).
  • Google — reCAPTCHA, used on login, registration, contact, ticket and checkout forms to stop automated abuse, and Google Fonts, which deliver the website's fonts. Both receive your IP address and browser information.
  • Data-centre partners in Germany, Finland and France that host our servers (listed on our Data Centers page).
  • Domain registrars and registries, where needed to register and manage a domain in your name (some registration data is published in public registration databases as registry rules require).
  • Software licence vendors and certificate authorities, where needed to issue a licence or SSL certificate you order.
  • Professional advisers and authorities, where the law requires disclosure, after we have checked the legal basis of the request.

5. International transfers

Customer servers and hosted data are located in the EU (Germany, Finland and France). Account and support data is also accessed by our own team in Türkiye to provide support. Some of the providers above (including Stripe, PayPal, Cloudflare and Google) may process data in the United States or other countries. Where personal data leaves the UK or the EEA, we rely on adequacy decisions or on appropriate safeguards such as the UK International Data Transfer Agreement or Addendum and the EU Standard Contractual Clauses, as offered by those providers.

6. How long we keep it

  • Invoices and accounting records: six years after the end of the financial year they relate to, as UK company and tax law requires.
  • Account and service data: while your account is open, and afterwards only as long as needed for the purposes above, for legal claims or where the law requires it.
  • Data stored on a service (websites, mailboxes, server disks) is deleted after the service ends; please keep your own copies.
  • Security, abuse and proxy connection logs: only as long as needed to protect the service, investigate abuse and meet legal obligations.

7. Your rights

You have the right to:

  • access the personal data we hold about you;
  • have inaccurate data corrected;
  • have data deleted that we are not required to keep;
  • restrict or object to certain processing;
  • receive your data in a portable format;
  • withdraw consent where we rely on it.

Most account details can be viewed and changed in the Client Area. For anything else, email [email protected]; we reply within one month. You can also complain to the UK Information Commissioner's Office (ico.org.uk) or to the data-protection authority where you live.

8. Cookies and similar technologies

We use cookies that are needed for the website to work: your login session, shopping cart, language and currency choice, and security. Your light or dark theme choice is stored in your browser. Google reCAPTCHA and Cloudflare may set their own cookies to tell people from bots. We do not use advertising or tracking cookies.

9. Security

We protect personal data with encryption in transit and access controls that limit it to staff who need it. Card payments are handled by Stripe and PayPal; card numbers never pass through our servers.

10. Changes

We may update this policy. We announce material changes in the Client Area or by email before they take effect.