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Acceptable Use Policy

What you can — and cannot — do on NetVO LTD infrastructure.

This Acceptable Use Policy (“AUP”) forms part of our Terms of Service and applies to every service we provide. It exists to protect our customers, our network and the wider internet.

1. Prohibited Content

You may not host, store, distribute or link to:

  • Content that is illegal under applicable law, or that facilitates illegal activity;
  • Malware, ransomware, exploits, or command-and-control infrastructure;
  • Phishing pages or content that impersonates another person or organisation for fraud;
  • Stolen data, credentials, or material that infringes intellectual property rights;
  • Child sexual abuse material (reported to authorities without exception).

2. Prohibited Activities

  • Sending unsolicited bulk email (spam) or operating open mail relays;
  • Launching denial-of-service attacks, port scanning, brute-force attacks or any unauthorised penetration of third-party systems;
  • IP spoofing, BGP hijacking or interference with network infrastructure;
  • Operating botnets, click-fraud or ad-fraud schemes;
  • Cryptocurrency mining (proof-of-work, proof-of-space or similar) on any service, including GPU, dedicated and cloud servers;
  • Using any service in breach of the export-control and sanctions section of our Terms of Service.

3. Resource Fairness

On shared platforms, sustained excessive resource consumption that degrades service for other customers is not permitted. Dedicated and bare metal services may use 100% of their allocated resources at all times. If a workload outgrows its plan, we will always propose an upgrade path before taking any limiting action.

4. Email Standards

  • Bulk mail must be opt-in, include a working unsubscribe mechanism, and comply with applicable law;
  • Valid SPF, DKIM and rDNS configuration is required for high-volume senders;
  • Purchased or scraped mailing lists are prohibited.

5. Proxies, VPNs and Tor on our servers

  • Open proxies and open DNS resolvers are prohibited.
  • Running a public proxy, public VPN or Tor exit service on our servers requires our prior written approval. A VPN for your own team or your own sites (site-to-site, remote access) is allowed.
  • NetVO proxy products are governed by the Proxy Use Policy.

6. IP resources and BGP

  • You may announce only prefixes you are authorised to announce, with a valid letter of authority and matching RIR (e.g. RIPE) records. Your announcements must not be RPKI-invalid.
  • Abuse contacts in the RIPE database for your resources must be monitored and acted on.
  • Spoofed traffic, route leaks and hijacks lead to immediate suspension.

7. Enforcement

Violations may result in a warning, suspension or termination, depending on severity. Where continued operation poses an immediate security or legal risk — for example an active attack or phishing campaign — we may suspend the affected service without prior notice, and will contact you as soon as practicable afterwards.

8. Reporting Abuse

If you see abuse coming from an IP address or service we provide, email [email protected] with the source IP, destination, timestamps (with time zone) and any relevant logs. We review every report and act on verified abuse.